Return & Refund Policy

At Maktaba Talib Al-Ilm, we strive to provide high-quality Salafi Arabic literature. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received the wrong item.
  • The book arrived damaged or defective.

To be eligible for a return:

  • The book must be unused and in its original condition.
  • The return request must be made within 3 days of receiving the order.
  • Proof of purchase and clear photos of the issue must be provided.

2. Non-Returnable Items

We do not accept returns for:

  • Books with minor printing variations or slight packaging imperfections that do not affect readability.
  • Items damaged during or due to shipping or third-party handling.

3. Return Process

To request a return:

  1. Contact us at mtalibalilm@gmail.com within 3 days of receiving the order.
  2. Provide your order details, reason for return, and clear images of the item (if damaged).
  3. If approved, we will provide instructions for returning the item.

4. Refund & Replacement

  • If the return is approved, you may choose between:
    • A replacement (if stock is available).
    • A full refund (excluding delivery charges).
  • Refunds will be processed within 2 days after we receive the returned item. The amount will be credited to your original payment method within 1–3 business days, depending on your bank or payment provider.
  • Refunds will be issued via the original payment method.

5. Shipping Costs

  • If the return is due to our error (wrong item or damaged book), we will cover the return shipping cost.
  • If the return is due to other reasons, the customer is responsible for return shipping fees.

6. Cancellations & Order Modifications

  • Orders can only be canceled or modified before they are shipped.
  • Once shipped, the order cannot be changed.

7. Contact Us

For any return or refund inquiries, please contact us:
📩 Email: mtalibalilm@gmail.com